FAQ - Children

Here you can quickly find answers to the most frequently asked questions about caring for children's hair.

For most children with Afro hair, washing their hair every 7-14 days is perfectly sufficient. Washing it too often can dry out the hair, as it removes the natural oils. Between washes, you should moisturize the hair daily with a water-leave-in mixture and seal it with oil.
Choose sulfate-free shampoos, moisturizing conditioners, and leave-in products specifically formulated for Afro hair or sensitive children's hair. Look for natural ingredients like shea butter, aloe vera, glycerin, and coconut oil. Avoid products containing sulfates, silicones, parabens, and synthetic fragrances.
Always detangle only on damp hair that has been treated with leave-in conditioner or detangler. Work in small sections from the ends towards the scalp, using a wide-tooth comb or your fingers. Distracting yourself with music or videos can also help make the process more pleasant.
Yes, protective hairstyles like twists, loose braids, or Bantu knots are safe and even recommended, as they protect the hair from daily manipulation. It's important that they aren't braided too tightly to avoid traction alopecia. Most protective hairstyles can be worn for 3-7 days before they need to be redone.
Dry hair despite regular care can have several causes: insufficient wetting between washes, use of unsuitable products, or product buildup. Make sure you use the LOC or LCO method, wet daily, and occasionally perform a deep conditioning treatment. For persistent problems, personalized advice can help identify your child's specific needs.

FAQ - AFROSTYLE

Here you can quickly find answers to the most frequently asked questions about AFROSTYLE.

To achieve the best results, we recommend using our products according to the instructions on the packaging. Be sure to store the products in a cool, dry place and use them regularly for optimal results.
Create a customer account by clicking the "Rewards" button. From then on, you can collect points and redeem them for rewards.
If you are not satisfied with a product, you can return it within 14 days, provided it is in its original packaging. Please contact us at shop@afrostyle.ch for further information regarding returns.
AFROSTYLE is a platform that specializes in the care and styling of Afro and European hair. We offer high-quality products, professional advice and a community that accompanies you on your way to healthy, beautiful hair.
Shopify is web based ecommerce software. This means there's no installation required and it works with all operating systems (including Windows and MacOS). Vendor host Shopify so you don't have to worry about installing, upgrading or maintaining any software or web servers.
Our advice is simple and personal. You can ask us your questions via our contact page or by email. Our experts will get back to you with individual recommendations that are perfectly tailored to you.

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find the file in the unzipped folder "themes": velatheme_version_package_v1.xxzip, then you just need to upload this file to your Shopify store.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to velatheme@gmail.com

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You can find all our tutorials, tips, and everything you need to know about Afro hair, curls, and European hair in our blogs. These are divided into categories.
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As a partner, you benefit from exclusive prices, access to unique products and professional training to expand your offering and attract more customers.
Visit our blog and the knowledge section on our website. There you will find helpful tips, tutorials and inspiration on hair care and hairstyle trends.
Simply sign up for our newsletter or follow us on our social media channels to become part of our community and receive regular updates.
No problem! Simply contact us via our contact page, WhatsApp or send us an email. Our team will be happy to help you.
Whether it's about products, advice or collaboration - we're here to help and advise you. Contact us here and we'll get back to you as soon as possible!
AFROSTYLE offers advertisers the opportunity to work with an innovative brand that specializes in high-quality hair care products and services. As an advertiser, you benefit from exclusive collaborations, attractive compensation models and the opportunity to present unique content.
We work with influencers, bloggers, content creators, hairdressers, stylists and other brand ambassadors who share our values ​​and have an interest in creating authentic content around hair care and styling.
Our products and services are aimed at people with Afro hair, European hair or mixed hair types who value high-quality care, advice and styling. If you have a community that addresses these topics, you are the perfect partner!
Yes, we provide exclusive product packages to our advertisers so that they can test our products and create authentic content for their community.
• Access to exclusive content and product information. • Marketing materials such as images, videos and text to support your campaigns. • Training to help you communicate the benefits of our products effectively.
Simply apply via our WhatsApp or email or use the contact form. We will review your application and get back to you as soon as possible.
Yes, we provide you with individual discount codes that you can share with your community. This increases the conversion rate and strengthens your position as a trusted partner.
We encourage you to create authentic content that speaks to your community – this includes product reviews, tutorials, social media posts, blog articles or YouTube videos.
Yes, to make the collaboration official, we will conclude a contract with you that defines the framework of the partnership.
You can use any platform you are active on, such as Instagram, YouTube, TikTok, blogs or other social networks.
Yes, once the partnership is complete, we will provide you with a media kit containing logos, images and text that you can use for your content.
Our team is always available to assist you. You can contact us by email or through our partner platform.
We are looking for motivated partners who want to grow with us. Contact us today and let's talk about ways we can work together and succeed!

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